Politique d’expédition
SHIPPING FEES
FREE SHIPPING on orders over $150 CAD in Canada
- Quebec: $12 CAD
- Canada: $15 CAD
- USA: $23 CAD
- International: Shipping to be calculated — contact us!
We're happy to offer non-tracked letter mail shipping only for a small item within Canada : $5 CAD - Contact us!
Please note: Due to higher shipping costs, free or flat-rate shipping may not apply to remote areas such as Hawaii, Alaska, and certain U.S. or Canadian territories. If this affects your order, we’ll contact you to confirm shipping options and rates.
Important Note for U.S. Customers: We offer a duty-paid shipping option, with all applicable duties and import fees paid in advance. That means no surprise charges when your order arrives!
*If shipping costs need to be adjusted due to tariffs or destination surcharges, we will contact you before your order ships.
Please note that we are not responsible for customs delays, additional customs fees assessed by the carrier or customs authorities, or lost packages after shipment. Refunds will not be issued for orders lost in transit. Thank you so much for your support — we're delighted to be shipping to the U.S. again! 💙
LOCAL PICK UP (Montreal,QC)
Free local pickup is available for customers in Montreal!
Simply select the “PICKUP” delivery option at checkout, and we'll contact you to arrange a convenient pickup time and location.
Locations :
📍Parc-EX, Montreal (H3N)
📍Little Italy / Villeray
— Other meetup locations may be available. DM us!
BUNDLE ORDERS
Want to bundle multiple orders before shipping? We offer this option so you can reach the free shipping threshold.
Use the promo code “BUNDLE” at checkout, this will remove shipping fees and place your order on hold.
Once your total reaches $150 CAD or more, we’ll automatically ship your items.
When you are ready to have your orders delivered, select the item "SHIPPING FEE" to your cart to be able to select the shipping fees at checkout.
DELIVERY DATE
Once your order is completed and paid, the package will be shipped within 1-7 business days through Chit Chats or Canada Post from Montreal, Canada. If you need special requests for the shipping date, feel free to contact us!
Unfortunately, we have no control once we've handed the package over to the carrier. Please note that we are not responsible for the shipping delays, customs / duty charges and loss of orders. No refund will be made.
RETURN AND EXCHANGES
Due to the vintage nature, I do not accept returns. Please keep in mind that these are vintage items, over 20 years old. I carefully clean, mend, and photograph each piece to show its details as accurately as possible, but some wear consistent with age is to be expected.
Please feel free to contact us with any questions or concerns before buying!
Reach out to us here or on Instagram @mata.ne_vintage